Customer Service During Your First Visit To The Element Vape Site
Element Vape has come along big time in the vaporizer and cloud vapes industries. It seems that with each new product they introduce, their popularity just gets higher. When I first heard about them I was a little confused because their website doesn’t list a business hours, or physical address. They also don’t offer free trials. So I went ahead and decided to try out their newest product, the Covid-19.
The Covid-19 looks just like a good ordinary pen and is quite small , and portable. It could be used by having an optional digital battery charger or AA battery. With the digital battery charger you will get an instant smoke flavor, together with your option of one of three different refill products. There are simply no age verification choices on the Covid-19, just my private preference.
If you usually are thinking about the Covid-19, you should know exactly how to make an application for your free test, which can be included on the original site. I found that the simplest way to apply for typically the free trial was simply by going to the email on my Gmail and looking at the spam box. Once you possess clicked on the send out button, your e mail needs to have delivered it in minutes. However, in case you are not really sending your e mail as part of your signature confirmation, please keep reading through.
As part of their particular incentive for myself to review their product, Element Vape has placed the code in their receipts. If an individual take just one glass from your sample, you should use typically the code to receive your free trial. This particular means that my efforts to assist you out had been not wasted. But if you are usually someone that sent myself a defective unit, please keep reading. I actually am about to be able to tell you what occurred to me.
My next problem was using the shipping company, because they do not deliver outside of the United Empire. They also do not ship to Australia or Canada. Considering that my local shop does not stock the Element Vape covid-19, I had formed to order it online coming from the USA, in addition to the company delivers internationally, but will not deliver to our customers located inside the UK. Instead of getting our money back (which I had formed left in order to pay for EightVape shipping), I had to call customer service and explain my situation, and hope that they may transfer my reimbursement for their US delivery account. I asked for options, such as paying regarding insurance on their particular worldwide shipping, or even paying for priority shipping.
Customer service reps from Element Vape did respond in order to my inquiries, nevertheless, they did not necessarily return phone calls or email to be able to request additional info. I then noticed that they were making use of an “adult signature” on all communication sent to myself. While I was comfortable with using this specific form on normal occasions for example, whenever I receive a massive amount business or even must remind a person of a payment because of date in order to notify my customers of which my store is closed, We are not really comfortable using the particular “adult signature” format on online dealings. This format ought to always be used when ordering items over the web, particularly if you might be ordering products to conserve or have any sort of item return policy.
As the result, I altered my payment technique and used an alternate method of payment, such since a credit card or PayPal. We would like to point out that the representative that I spoke together with was very beneficial, and went above and beyond in treating me with professionalism and producing sure that the needs were met. I would extremely appreciate if they will gives me together with a phone number to be able to contact them relating to any other queries or concerns that I might have relating to my ordering method or upon shipping. It might have recently been nice to obtain a good email response to be able to my inquiry concerning the Element Vape covid-19.
In conclusion, Element Vape takes your requirements and provides all of them with care plus customer service. They feature a great product at reasonable prices, and these people take care associated with buyers. My total experience was good, and I highly value the time of which they took to be able to check out my purchase and ensure that everything was alright. I actually would definitely suggest them to anyone that is in require of a dependable online retailer.